FAQs

Xinghao Laser focuses on laser technology, high control quality and competitive price.

Especially for the Latin America region, we have a wealth of experience to suit the special technologies and configurations required by local customers. For example, the electric cabinet air conditioner helps the machine work 24 hours a day under high temperature.

Door-to-door shipping to customer's facility, one-stop service, including ocean, customs clearance and land transportation.

We have local agents and sales representatives in Mexico, Argentina, Colombia, Ecuador, Chile, etc., as well as after-sales technical services, maintenance, and repairs.

For laser marking machines, you need to confirm the material of the object you are marking to determine the type of machine, such as:

Fiber laser marking machine can mark on the surface of various metals and some non-metals, such as industrial plastics, acrylic, leather, etc.

CO2 laser marking machine can mark on the surface of most non-metallic materials, such as wood, cloth, acrylic, glass products, rubber products, etc.

UV laser marking machine is mainly used for precision marking, suitable for marking on surface and internal of mobile phone screens, LCD screens, optical devices, automotive glass, etc.

For the selection of the laser cutting machine model, it is mainly necessary to confirm the following points:
1. What needs to be cut, sheet or tube
2. What material, size and thickness of the material

For laser welding machines, mainly confirm the material and thickness of the material

Manual, Video and online support team, Xinghao Laser get these ready for you. From our customers feedback, even 0 experience they can easily to learn and operate machine with 1 hour.

Yes, it’s available for Fiber laser cutter, our skilled expert engineers have much experience in laser, who will install and training in your facility. Or you come to our factory, we’d like to training you here.

You can make design with your own software like CorelDRAW or Adobe Illustrator, AutoCAD, Photoshop, Tajima and more, and then input them to Xinghao Laser. Even you have no any design software, you can design with our software what support Graphic format BMP, HPGL(PLT), JPEG, DXF,AI, DST, more details please ask your sale engineer.

Of course, we provide a 3-year warranty on the whole machine. In addition, we have an experienced team of engineers to provide customers with 24*7 online after-sales technical services and local services. For users of laser cutting machines, we dispatch technicians to perform installation and training on-site at the customer's facility.

Generally it’s about 7 work days for laser marking machine, 10 working days for laser welding machine, and 20-30 work days for laser cutting machine.A fews days more or less based on different model, for exact days please check with your sale engineer.

The life time for whole machine is nearly 10 years, for the most important part laser source, it’s 100,000 hours.